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Return Policy

Effective Date: July 1, 2023

Thank you for shopping at BagbAxes! We want to ensure that you have a satisfactory shopping experience with us. If you are not completely satisfied with your purchase, we’re here to help. Please read our return policy carefully to understand your rights and options.

Eligibility for Returns

To be eligible for a return, the following conditions must be met:

    1. The item must be unused and in the same condition as when it was received.
    2. The item must be in its original packaging.
    3. The return request must be initiated within [insert number] days from the date of delivery.

Non-Returnable Items

Certain items are not eligible for return. These include:

      1. Customized or personalized items.
      2. Items that have been altered, or damaged after delivery.
      3. Gift cards.

Return Process

If you would like to return an eligible item, please follow these steps:

    1. Contact our customer support team at [insert contact information] within the specified return period to initiate the return process.
    2. Provide your order number, the item(s) you wish to return, and the reason for the return.
    3. Our customer support team will provide you with a return authorization (RA) number and detailed instructions on how to proceed.
    4. Package the item(s) securely, including all original accessories, manuals, and tags, to prevent any damage during transit.
    5. Clearly write the RA number on the package and ship it back to us at the address provided by our customer support team.
    6. We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of the item(s).
    7. Once we receive the returned item(s), our team will inspect them to verify eligibility for a refund or exchange.
    8. If the return is approved, we will process the refund to your original payment method or provide you with a store credit, depending on your preference.

Refunds

If your return is approved, we will initiate the refund process. The refund will be issued in the same currency and payment method used for the original purchase. Please note that it may take several business days for the refund to be reflected in your account, depending on your bank or payment processor.

Exchanges

If you would like to exchange an item for a different size, color, or model, please follow the return process outlined above. Once we receive the returned item and it is deemed eligible for an exchange, we will process the exchange and ship the new item to you. Please note that additional charges may apply for exchanges of higher-priced items.

Damaged or Defective Items

In the unfortunate event that you receive a damaged or defective item, please contact our customer support team within [insert number] days of receiving the order. We will arrange for the return of the item and provide you with a replacement or a refund, depending on your preference.

Contact Us

If you have any questions or concerns regarding our return policy, please don’t hesitate to contact our customer support team. We are here to assist you and ensure your satisfaction.

Email: [email protected]
Phone: +1 (386) 251-9868

Note: BagbAxes reserves the right to amend or update this return policy at any time without prior notice. Please refer to the most recent version available on our website for the current policy.